People imminently planning suicide are in crisis. Lifeline Chat & Text (dial or text 988) is a suicide-prevention hotline, providing crisis intervention throughout the United States. Suicide prevention centers are staffed by specially trained personnel and volunteers.

When potentially suicidal people call the hotline, a trained counselor may do any or all of the following:

• Seek to establish a supportive rapport

• Facilitate a conversation that allows the person to feel heard and to move from a highly charged emotional state to a calm state where flexible coping strategies can be resumed

• Offer constructive help for the problem that brought on the crisis and encourage them to take positive action to resolve it

• Provide mental health resources for follow-up

• Facilitate emergency face-to-face professional help for the caller only if needed