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Care Providers: Family and Friends


Debra Bakerjian

, PhD, APRN, University of California Davis

Last full review/revision Jul 2020| Content last modified Jul 2020
Topic Resources

Some older people have family members, friends, or neighbors who are willing and able to provide help and care. Such people may be called caregivers. Occasionally, members of religious or other groups help or take over the role of caregiver altogether at no or low cost. Caregivers may provide help with basic activities (such as eating, dressing, and bathing), household chores (such as cooking, housecleaning, shopping, paying bills, and mowing the lawn), and other tasks (such as taking drugs as prescribed).

Of the approximately 51 million people aged 65 or older in the United States in 2017, many need a caregiver's help on a daily basis. More than 22 million caregivers in the United States provide ongoing care for older people. They may provide care for a few hours a week or around the clock.

Most caregivers are family caregivers Family Caregiving for Older People Family caregivers play a key role in caring for chronically ill older people. Although neighbors and friends may help, about 80% of help in the home (physical, emotional, social, and economic)... read more , the spouses or children of the people they care for, and most are women. About two thirds of caregivers work full- or part-time in addition to providing care.

Determining whether an older person needs care can be difficult. Observing how well an older person is able to do the following can help concerned family members make this decision:

  • Eating: Is clothing frequently stained by food? Is the person losing weight without an obvious explanation?

  • Getting in and out of a chair or bed: Does the person rock back and forth several times before actually getting up? Are nearby furniture items or objects used for support? Does sitting down seem to involve falling backward into a chair? Does the person fall frequently when getting out of the bed or a chair?

  • Using the toilet: Is clothing soiled or wet?

  • Bathing: Are the person's skin and hair dirty?

  • Grooming: Does the person look rumpled or disheveled?

  • Walking: Does the person seem unsteady or have falls?

  • Taking prescribed drugs: Do prescriptions last longer than they should? Are prescriptions used up faster than they should be? Are pills mixed together in one container?

  • Using the telephone: Does the person seem to understand phone conversations? Is the phone consistently answered when the person is known to be home?

  • Managing money: Are bills unpaid, leading to overdue notices? Has the person repeatedly been notified of overdrafts on accounts?

  • Getting groceries and preparing food: Is sufficient food available? Are food items kept past expiration dates? Do pots and pans seem to become scalded repeatedly? Has the stove been found left on?

  • Doing laundry: Are clothes clean?

Rewards and Challenges

Caregiving for a family member Effects Family caregivers play a key role in caring for chronically ill older people. Although neighbors and friends may help, about 80% of help in the home (physical, emotional, social, and economic)... read more can be very rewarding, even when it is hard work and causes stress. Many people choose to care for a spouse, partner, or parent out of love and respect. They find new meaning in their own life by making a difference in another person's life, even if their efforts are not always appreciated. However, no one can ever be fully prepared for the challenges of caregiving.

Physically, mentally, financially, and emotionally, caregiving can be demanding, as in the following situations:

  • Caregivers may have to do all household tasks, dress and bathe the person, make sure the person follows the prescribed drug regimen, manage the person’s finances, or a combination.

  • They may spend their life’s savings while they care for a dependent parent or spouse, or they may have to quit their job to care for the person.

  • They may have to continually attend to the person’s emotional needs.

  • They may have to give up activities they enjoy.

  • Family members may disagree or argue about who should provide or pay for the care and about other aspects of care.

The demands may be more trying when caregivers themselves are frail, have been thrust into their role unexpectedly or reluctantly, or must care for someone who is uncooperative or combative.

The many responsibilities and conflicts that come with caring for an older person can isolate a caregiver, compromise relationships, and threaten job opportunities. They can lead to mounting anger, frustration, guilt, anxiety, stress, depression, and a sense of helplessness and exhaustion. These feelings are sometimes called caregiver burnout. Burnout can affect anyone at any time but is more likely when the person being cared for cannot be left alone or is disruptive overnight. In the worst cases, when caregivers are unaware of or are unable to obtain help, burnout can lead to mistreatment of the older person, including abandonment and even abuse Elder Abuse read more .

To determine how to provide the help an older person needs and to avoid caregiver burnout Avoiding Caregiver Burnout Some older people have family members, friends, or neighbors who are willing and able to provide help and care. Such people may be called caregivers. Occasionally, members of religious or other... read more , caregivers often need to talk with different practitioners, including a social worker, a care manager Geriatric care managers Providing medical care to older people can be complicated. People often have many different health care practitioners at different locations. Travel and transportation issues become more difficult... read more (a specialist trained in making sure that older people receive all the help and care they need), the primary care practitioner, a nurse, and/or physical and occupational therapists. Caregivers can also use strategies to prepare themselves for caregiving and to avoid caregiver burnout.

Avoiding Caregiver Burnout

Caregivers can help avoid burnout by doing the following:

  • Learning about the cause, symptoms, and long-term effects of the older person's condition

  • Anticipating changes in the older person and in the level of care the older person needs

  • Letting the older person make decisions and solve problems as much as possible

  • Knowing their own limits

  • Not taking the older person's anger, frustration, or difficult behaviors personally (these behaviors may be symptoms of a disorder such as dementia)

  • Avoiding arguments and learning how to redirect difficult conversations

  • Discussing responsibilities with other family members and friends, then asking them to help when appropriate and possible

  • Discussing feelings and experiences with a friend, someone who has had similar experiences, or people in a support group

  • Eating and exercising regularly and getting enough sleep

  • Scheduling regular time for relaxing, enjoyable activities

  • Obtaining information about the older person's financial resources

  • Avoiding depleting personal finances

  • Contacting organizations that can provide information and referrals for caregivers

  • Using day care or respite care to get a temporary break when needed

  • Hiring a home health aide or health care practitioner, such as a licensed practical nurse (LPN) or nurse's aide, to help if needed

  • Talking to a counselor, therapist, or clergyman if needed

  • Remembering that an assisted living facility or a nursing home may be the best option

Long-Distance Caregiving

In a modern, mobile society, family members sometimes live hundreds or even thousands of miles apart. Such distances complicate efforts to ensure that older family members receive the care that they need. Long-distance caregivers—usually adult children—have many challenges.

Good communication is often difficult to maintain. Family members may feel that they never get a complete or accurate impression of how the older person is managing or what is needed. Even when needs are understood, family members may feel there is little they can do for the older person unless they are there to do it.

Family members can take several steps to make helping from a distance less worrisome:

  • Scheduling a regular time for phone calls, which can be reassuring for everyone

  • Communicating by e-mail or videoconferencing

  • Finding a person who can visit their loved one regularly and who agrees to call them immediately if questions or concerns arise

  • Arranging for participation in some type of meal program (such as Meals on Wheels) if shopping, meal preparation, and eating are concerns

  • Installing a home security system if security is a concern

  • Setting up a personal emergency response system (medical alert device) if falling is a concern

Also, family members should have copies of any advance directives Advance Directives Health care advance directives are legal documents that communicate a person’s wishes about health care decisions in the event the person becomes incapable of making health care decisions. There... read more , such as a living will or durable power of attorney for health care, so that they can help if their loved one needs emergency treatment. Family members should also be aware if their loved one has a Physician's Order for Life-Sustaining Treatment Physician Orders for Life-Sustaining Treatment (POLST) A do-not-resuscitate (DNR) order placed in a person’s medical record by a doctor informs the medical staff that cardiopulmonary resuscitation (CPR) should not be attempted. Because CPR is not... read more (POLST), also sometimes called a Medical Order for Life-Sustaining Treatment (MOLST). These documents specify what types of life-sustaining treatment people do and do not want done and are considered an actual physician order.

Family members can get help from people who are familiar with resources in the community where the older person resides. The older person’s primary care doctor may be helpful in arranging for local assistance. Or family members can arrange for a geriatric care manager to oversee the caregiving and health care. However, family members sometimes believe they have no other choice than to go and help directly. The Family Medical Leave Act permits people to keep their job while taking up to 12 weeks of unpaid leave to attend to a dependent family member. Only large employers are required to provide this protection, and there are other restrictions, such as those about employee eligibility.

More Information

The following are some English-language resources that may be useful. Please note that THE MANUAL is not responsible for the content of these resources.

  • Meals on Wheels: Information on access to nutritious meals and safety checks for individuals whose diminished mobility makes it hard to shop for food, prepare meals, or socialize with others

  • Family Medical Leave Act (FMLA): U.S. Department of Labor description of FMLA's provisions and regulations

  • AARP: Family Caregiving: American Association of Retired Persons (AARP) family caregiving resource

  • Eldercare Locator: U.S. Administration on Aging's database of services for older people and their caregivers

Test your knowledge
Preventing and Responding to Elder Abuse
Older people who experience abuse often fail to report it. Which of the following is NOT a typical reason for failure to report elder abuse?  
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